Amended December, 2021.

All the information was correct at the time of printing, and is subject to change without notice.

Deposit Policy

The Hotel requires a deposit to secure all room bookings made via our website or telephone. A minimum of £80 deposit per room is required upon booking, with the exception of any special offers with amended conditions of sale.
Guests can cancel their reservation up to 7 days prior to arrival and their deposit will be returned. This general policy is subject to change in the event of either a local or national lockdown or the reasonable expectation of such a lockdown, imposed by either local or national Government and which requires the Hotel to cease trading.

** FOR ANY NEW BOOKINGS from DECEMBER 2021 UNTIL MARCH 2022**

We are amending our cancellation terms to reflect the uncertain times and show understanding.

Therefore we will still be asking for an £80 per room deposit, however, you can now cancel up to 72hrs prior to arrival with no charge, and your deposit will be refunded in full. If your cancel within the 72hrs we will only retain the deposit paid. 

Should the Hotel be compelled to cease trading due to new Government legislation, all reservations for stays during the period of closure will be subject to an amended deposit policy. There will be no cash, credit, debit, PayPal or any other payment method refunds. The Hotel will hold your deposit until we receive new dates of stay from the guest. This deposit can be used for a new accommodation reservation or as part payment for any other service offered by the Hotel including treatments at the Saltus Spa. The new dates of stay will be charged at the published online rates for your chosen period of stay.

Payment
• All guests will be required to settle the full accommodation costs of their stay upon arrival at the Hotel. This
includes reservations made where multiple rooms have been booked. 
• All other charges credited to a guest’s bill during their stay are required to be settled in full on the day of the
guest’s departure.
• The Hotel reserves the right to place a pre-authorised amount on a credit or debit card at their discretion
during the course of a guests stay.

VAT
VAT will be charged at the prevailing rate applicable on your arrival date at the Hotel.

Hotel room rates are not adjusted to reflect any changes to VAT.

Cancellations & Amendments
• Amendments to an existing booking are subject to availability.
• Cancellations made 0 – 72 hours prior to 3pm on the day of arrival will result in the full cost of the
accommodation being charged per room booked.
• Cancellations made to a reservation guaranteed with a deposit between 3 – 7 days prior to arrival will result in
the loss of deposit without exception. Cancellations made to a reservation, guaranteed with a deposit, 7 days
prior to arrival will be refunded in full. If a stay is shortened for any reason up to 3 days prior to arrival or
during your stay, the full accommodation costs will be charged without exception.
• Any guests that fail to arrive will be subject to the full accommodation cost being charged to the credit or debit
card that the initial booking was guaranteed with.
• In the event of either a local or national lockdown, imposed by either local or national Government or the
reasonable expectation of such a lockdown and which requires the Hotel to cease trading, all reservations for
stays during the period of lockdown whether made prior or during the closure, will be subject to an amended
cancellation policy. This policy will also be applicable to any guests subject to their own local lockdown. The
Hotel reserves the right to cancel all reservations during the period of lockdown without prior notice and hold
the deposit taken for this reservation. Our deposit policy can be referred to within this document.

Group Bookings Cancellations & Amendments
• We define a group booking as 15 or more total bed nights booked in two or more rooms. This includes
reservations arranged, managed and paid by an individual or where a group of individuals have booked
separate rooms with the intention of attending an organized holiday or private event.
• Group bookings will be subject to our group bookings cancellations and amendments policy.
• Cancellations made 15 – 28 days prior to the date of arrival will be subject to 50% charge of that individual
room value.
• Cancellations made 0 – 14 days prior to the date of arrival will be subject to the full cost of the booking.
• All amendments are subject to availability. Any minor amendments made to individual rooms 0 – 28 days prior
to the date of arrival may be subject to charges at the Hotel Management’s discretion.
• It is at the Hotel’s discretion whether any larger amendments made will be subject to the cancellation policy.

Further information

Room Allocations
The hotel undertakes to supply the guest a room within a specific category, should this not be available a similar or
superior standard of room will be supplied. A specific room number can be guaranteed with a £30 deposit which will
be charged to your room account after check-in. Should this room become unavailable due to circumstances not in
the hotel’s control, a similar or superior room will be provided and the £30 will not be charged. Complimentary
upgrades are entirely at the hotel’s discretion, strictly subject to availability and only confirmed upon the guest’s
arrival at the Hotel.

Dinner Allowances
It must be noted that ALL dinner, bed & breakfast rates provide dinner FOOD allowance for each adult guest.
The value of the allowance is subject to change when an offer is sold in conjunction with a third-party partner.
Terms & Conditions – amended July 2020
All the information was correct at the time of printing, and is subject to change without notice.

Hotel Leisure Facilities and Services

Reservations for accommodation are completed on a contractual basis and are, where appropriate, inclusive of the board terms, e.g. inclusive of breakfast and or dinner if paid and booked.

No other aspect of the hotel is contractually offered. All ancillary services and or products (e.g. leisure centre or restaurant outlets) are i) Provided entirely at the hotel managements discretion ii) Subject to availability and iii) Can be closed at any time. Decisions to close an area of the hotel or remove a service are not undertaken lightly and will always be made with the guests’ best interest in mind.

3rd Party Bookings
The hotel accepts limited liability for all reservations made through any website or agent not directly managed by
the Hotel. Guests are reminded that their contract of stay is with the 3rd party provider, and any issues resulting from
a reservation error must be addressed directly with the booking agent. The hotel always advises its guests to book
directly to enjoy the best rates and customer service.

Children
Children under the age of 16 may stay in their parent’s room, subject to a suitable room having been booked at the
time of the reservation. A charge of £30 per child aged 4-16 years will be made, this is inclusive of an extra bed and
breakfast, unless it is booked on a designated family room rate. Under 4’s may enjoy a complimentary breakfast, but
a linen charge of £15 per bed or cot will be applied. It is solely at the hotels discretion to allow children under the
age of 16 years old to occupy a room without an adult. There are no circumstances where children under the age of
12 may occupy a room without an adult occupying a room with them. We do not include children within our dinner
inclusive rates and packages, all meal costs for children excluding breakfast are charged as taken.

Threatening behavior and abuse of staff
The Hotel has a zero-tolerance policy of any member of staff being verbally or physically threatened by any
persons visiting the Hotel. The Hotels Management retain the right to consider each incident on an individual basis
and to request any visitor to leave the premises at any time, and to call for assistance from the appropriate
authorities.

Service charges
A discretionary 10% service charge is applied to bills in Beresfords Restaurant. No other service charges are applied
as we believe this should always be at the guest’s discretion. Please note that the Hotel does not retain any service
charges, all monies are paid directly to the staff.

Vacating Bedrooms
Guests are required to vacate their rooms by 11am on the day of departure. A late checkout can be requested prior
to the morning of your departure, and is subject to availability. Late checkouts will be charged at £10 per hour to a
maximum of 2pm, any departures after 2pm will be charged at the full additional night’s rate.
Terms & Conditions – amended July 2020
All the information was correct at the time of printing, and is subject to change without notice.

Arrival Time
All rooms are normally available for occupation from 3.30pm. It is entirely at the Hotel’s Management discretion
whether rooms can be occupied prior to the advertised arrival time. Whilst every effort is made to make rooms
available for function and wedding guests before 3.30pm, operational requirements regularly do not allow the early
occupation of rooms during busy periods. If you are anticipating a very early arrival, to guarantee your room will be
available for immediate occupation we strongly advise booking the night prior to your date of arrival. Our check out
time is 10.30am

Damage and Mistreatment of Property
The customer shall be responsible for any and all damages caused to the allocated rooms or the furnishings, utensils,
equipment and to any other property of the Hotel and/or its grounds – by an act, default or neglect of the customer.
The guest accepts they shall pay the hotel on demand the amount required to make good or remedy the damage.
The Hotel strictly enforces Government no smoking legislation. It is an offence to smoke anywhere within the Hotel
building. Guests will also be charged directly for any subsequent fines to the business due to failure to comply with
legislation. A further charge, of up to and including a full night’s stay will also be charged to the guest.

Method of Payment
We accept all major credit cards and in accordance with current government legislation, do not levy any additional
fees. We regret that cheque payments do need to be cleared by our bank prior to them
being accepted as payment for hotel accounts

Refurbishment and maintenance work
The Hotel is continually looking to upgrade and improve all of its facilities. This may result in certain facilities and
amenities not being available. The Hotel reserves the right to carry out maintenance work without prior notice and
without compensation for the temporary closure of any facility

Force Majeure
If the Hotel is prevented or hindered from carrying out its obligations here under by circumstances beyond its
reasonable control including (without prejudice to the generality or foregoing) government intervention, strikes,
labour disputes, accidents, Acts of God, national or local disasters or war, then the Hotel’s liability to the Client shall
be no greater than the amount paid to the Hotel by the Client in respect of the accommodation and this will be
returned to the guests in the form of a credit note with one year’s validity from the time of their dates of stay.
If for any reasons beyond the Hotel’s reasonable control the accommodation reserved cannot be made
available to the Client the Hotel reserves the right to substitute similar or comparable accommodation
and such a substitution shall be accepted by the Clients as satisfactory performance by the Hotel
of its obligations hereunder to provide the accommodation reserved.
Note – at peak times it may not be possible to book suitable alternative accommodation, under these circumstances the Hotel’s liability will be strictly limited to the return of the deposit or pre-payment made.